Client services
Contact
For collection, fit, delivery, exchange or wholesale enquiries, our team aims to respond within 24 hours.
01
Private Consultation
A considered beginning
Tell us about your occasion.
Share the setting, timing and fit you have in mind. Client Services will review the request personally and reply within 24 hours.
- Consultation
- Personal and without obligation
- Fit route
- Standard size or made to measure
- Indicative timing
- 1–2 months production; shipping additional
02
Customer care
- [email protected]
- Telephone
- +81-03-5848-5872
- Service hours
- Daily, 08:00–01:00 Japan Standard Time (JST / UTC+9); equivalent to 07:00–24:00 China Standard Time (UTC+8)
- Response time
- Within 24 hours
When orders open, please include the order number and the email address used at checkout in any order enquiry.
03
Registered office
Inoku Co., Ltd.
以諾株式会社
3-10-2 Kasugacho
Nerima-ku, Tokyo 179-0074
Japan
04
Exchange correspondence
The registered office and exchange address are different. Contact Customer Care before arranging an exchange; approved exchange instructions will identify the Guangzhou receiving location and reference required for the parcel.