Delivery & Exchanges

ENORA TOKYO currently plans to accept orders for delivery to: United States, Canada, Australia, New Zealand, Singapore, Hong Kong SAR, Japan, South Korea, Mexico, Brazil, Chile, Türkiye, Thailand, the Philippines, South Africa, Bahrain, Kuwait, Oman, Qatar, Saudi Arabia and the United Arab Emirates.

We do not currently plan to accept orders for delivery to the United Kingdom or the European Union.

Made-to-order production

Estimated production time: 1–2 months after order confirmation

Shipping

Additional to production time and dependent on the destination and selected carrier service

The applicable estimate is stated on the product page. Carrier service, shipping charge and destination-specific timing are confirmed during checkout.

There is no free-shipping threshold. Shipping charges apply to every order and are displayed before the customer submits an order.

Orders are shipped on a Delivered Duty Unpaid (DDU) basis. Import duties, taxes, customs-clearance charges and other destination-country fees are not included in product or shipping prices and are paid by the customer where applicable.

Non-custom items are not accepted for a refund. An exchange request may be submitted within three business days after delivery and is limited to a different size or colour of the same product.

The customer is responsible for both the cost of returning the original item and the cost of shipping the replacement item. No price difference is refunded in connection with an exchange.

Made-to-order and custom items are not eligible for return. Any exchange eligibility will be stated on the relevant product page before purchase.

Contact Customer Care before sending a parcel. Approved instructions will provide the Guangzhou exchange address and required reference.

A cancellation request may be submitted before dispatch. Because each piece is produced after order confirmation, customers should contact Client Services as soon as possible if a change is required.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.